9 Bets Privacy Policy — How Your Information is Protected

9 Bets is an international online betting platform deeply committed to protecting its members' data. This Privacy Policy applies to the 9 Bets website, mobile app, and all associated services.

By registering, logging in, or using our services on 9 Bets, you are considered to have agreed to this Privacy Policy. Please read it carefully.

This Privacy Policy has been prepared in compliance with international data protection law (GDPR), the EU's Digital Rights Directive, and applicable local regulations. 9 Bets believes you should have full control over your personal data.

9 Bets collects various types of data, but only what is genuinely necessary to provide our services. The table below gives a full breakdown:

9 Bets uses your information for clear, defined purposes. No hidden agendas — we do exactly what we say. Your information is used for the following:

• Account Creation & Management: To secure registration, login, and account safety.
• KYC & Age Verification: To ensure no one under 18 can access the platform.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues quickly and effectively.
• Fraud & Anti-Money Laundering Prevention: To detect suspicious activity in compliance with AML policy.
• Service Improvement: To analyze usage statistics and improve your experience on the platform.
• Responsible Gaming: To identify problematic betting behaviour and provide timely support.
• Legal Obligation: To comply with licensing authority requirements.

9 Bets never sells or rents your data to third parties for marketing purposes. If we wish to send you promotional emails, your prior consent will always be obtained, and you can unsubscribe at any time.

9 Bets applies the highest security measures to protect your data. Our servers are housed in internationally certified data centers and monitored 24/7.

• SSL/TLS Encryption: 256-bit encryption is used to transfer data from your browser to our servers.
• AES-256 Data Encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
• Regular Security Audits: Penetration testing is conducted by independent third parties.
• Firewall & DDoS Protection: Active measures in place to prevent cyber attacks.

How long we retain your data depends on the type of service. Even after account closure, certain data may be kept for up to 5 years to meet legal obligations. Once that period ends, the data is permanently deleted.

9 Bets never sells your personal data. However, in certain circumstances, limited data sharing may occur:

• Payment Processors: Solely to process transactions via Mobile Pay, Nagad, Rocket, or crypto payment gateways.
• KYC/AML Service Provider: For identity verification and anti-money laundering services.
• Regulatory Authority: To government or licensing authorities where required by law.
• Law Enforcement: When required by a court order or lawful investigation.
• Technology Partners: On a limited basis, under secure data agreements, and solely for the purpose of providing technical services.

In all of the above cases, Data Protection Agreements (DPAs) are in place with third parties. They are not permitted to use your information for their own purposes.

9 Bets uses cookies on its website. Cookies are small text files stored in your browser that help make our services run more smoothly. We use three types of cookies:

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Performance Cookies: To monitor website speed and usability — you can turn this off at any time.
• Preference Cookies: To remember your language, theme, or other preferences — optional.

9 Bets does not use any third-party advertising tracking cookies such as Facebook Pixel or Google Ads. You can delete or manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

As a 9 Bets member, you have several important rights regarding your personal data. These rights are recognised under international data protection law:

• Right to Access: You can submit a request to find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can ask us to stop using your data for certain purposes.
• Right to Data Portability: You can export your data in a machine-readable format.
• Right to Object: You can object to specific types of data processing.
• Right Against Automated Decision-Making: You can request a human review of any decision made solely by automated processes.

To exercise any of these rights support@9bets.onl email us at the address provided. We aim to respond within 30 business days.

9 Bets strictly does not serve anyone under the age of 18 and does not knowingly collect data from minors. If we become aware that a minor has registered on our platform, the account will be closed immediately and all collected data will be deleted.

If a parent or guardian believes their child has registered on 9 Bets, please contact us immediately at support@9bets.onl-to get in touch.

9 Bets may update this Privacy Policy as needed. For significant changes, advance notice will be sent to your registered email and a prominent banner will be displayed on the website.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. We recommend reviewing this page once every three months.

For any questions, complaints, or requests regarding this Privacy Policy, please reach out to our dedicated data protection team:

• Email: support@9bets.onl
• Subject Line: Write "Privacy Request" in the subject line
• Response Time: Usually within 3–5 business days

At 9 Bets, your privacy is not just a policy — it's the foundation of our service. We believe transparency and trust are the keys to a lasting relationship.